Customer Success Manager

1-3 years of experience working for a nonprofit organization in fundraising or donor development 2-5 years of experience in a sales or post-sales role as a Customer Success Manager, Account Manager, Account Executive, or similar Ability to manage multiple accounts independently with a customer-first mindset and consultative approach Experience working toward KPIs or variable compensation tied to customer outcomes Experience working with nonprofit CRMs and online fundraising tools Excellent written and verbal communication skills Excellent communication and emotional intelligence with experience in building relationships and collaborating cross-functionally

Serve as a lead point of contact for high value customer accounts Become a subject expert in the Givebutter platform and leverage fundraising expertise Assist with the creation and maintenance of educational materials Lead discovery sessions Lead and develop Customer Impact sessions Provide use-case and product-based training and strategy guidance Continuously identify and improve gaps in implementation and customer success processes Surface and analyze customer feedback Partner with Sales, Product, Support, and other internal teams