Customer Success Manager

1-3 years of experience working for a nonprofit organization in fundraising or donor development 2-5 years of experience in a sales or post-sales role as a Customer Success Manager, Account Manager, Account Executive, or similar. Ability to manage multiple accounts independently with a customer-first mindset and consultative approach. Experience working toward KPIs or variable compensation tied to customer outcomes. Experience working with nonprofit CRMs and online fundraising tools Excellent written and verbal communication skills. Excellent communication and emotional intelligence with experience in building relationships and collaborating cross-functionally.

Serve as a lead point of contact for high value customer accounts, developing trust and building relationships with key stakeholders, while guiding them through adoption and best practices to accelerate their fundraising goals on Givebutter Become a subject expert in the Givebutter platform and leverage fundraising expertise to assist with fundraising strategy via email, Zoom, and phone calls Assist with the creation and maintenance of educational materials, including best practice and workflow guides, for all of Givebutter’s customers Lead discovery sessions to align engagement requirements with organizational outcomes and identify key stakeholder responsibilities within an actionable plan Lead and develop Customer Impact sessions to support scaled, 1:Many community based learning for high impact use cases and workflows Provide use-case and product-based training and strategy guidance to help customers optimize campaigns and reach their fundraising and donor engagement outcomes. Continuously identify and improve gaps in implementation and customer success processes, contributing to the development of scalable, repeatable best practices Surface and analyze customer feedback to drive product improvements and inform team strategy. Partner with Sales, Product, Support, and other internal teams to ensure a seamless customer experience.