Client & Caregiver Coordinator

At least 2 years of experience working in a licensed home care organization. At least 2 years in a care coordination role or similar. Bachelor’s degree preferred, but not required. Strong communication skills, detail-oriented, organized, and empathetic. Comfortable working 100% remotely and being on your computer/phone most of the day. Ability to handle a fast-paced, high-volume workload with constant context switching.

Respond to client and family inquiries, provide updates, resolve concerns, and manage scheduling. Conduct in-depth assessments and develop initial care plans. Regularly review and update care plans based on feedback and notes. Provide ongoing coaching to caregivers and address client-specific challenges. Proactively check in with clients to ensure satisfaction and gather feedback. Participate in team meetings to share insights and troubleshoot issues. Maintain detailed records of all communications and updates.