- Monitor caregiver arrivals and evening shifts in real time
- Respond promptly to caregiver texts, Teams chats, and phone calls
- Handle evening caregiver call-outs by finding replacement coverage
- Communicate professionally with caregivers and clients regarding schedule updates
- Follow established escalation procedures for urgent issues
- Send next-day shift confirmations and follow up on outstanding responses
- Remind caregivers to complete visit notes before the end of the evening
- Document all activity accurately in our CRM
- Leave a concise handoff for the morning operations team
CRM