Customer Success Manager

Customer Success Manager experience at a highly technical product. Deep technical fluency in software development workflows, CI/CD pipelines, engineering metrics, and project management tools. Experience working with enterprise customers (Fortune 1000, complex organizations). Strong program/project management skills. Highest English fluency, written and oral. Self-directed and autonomous. Comfortable with ambiguity and building processes from scratch.

Own customer relationships with Fortune 1000 engineering organizations. Drive product adoption by understanding customer engineering workflows. Run implementation programs with multiple stakeholders. Collect and synthesize product feedback. Create customer-facing resources. Build trust through technical credibility. Run the Customer Success PMO. Track all customer opportunities. Coordinate follow-ups from customer meetings. Establish scalable processes for Customer Success. Craft customer communications and manage outreach.