Success Lead

10+ years of experience in Customer Success, Account Management, or Implementation within K-12 SaaS; 5+ years leading managers or multi-layered teams. Proven experience running customer-facing teams responsible for renewals, expansions, onboarding, and adoption in a complex, multi-stakeholder environment. Strong command of key Success KPIs and forecasting; ability to build and execute strategic playbooks that drive measurable outcomes. Demonstrated success improving processes, implementing systems, and scaling operations in a fast-paced, high-growth environment. Proven experience using data and analytics to monitor account health, risk, and other key KPIs and leading indicators. Exceptional communication and executive presence, with experience influencing senior leaders in K-12 districts or similarly complex organizations. High empathy and emotional intelligence, with the ability to navigate complex customer needs and guide teams through ambiguity. Expert at using and optimizing tools such as Salesforce, Asana, Notion, and data dashboards to improve operational visibility. Prior experience as a K-12 district administrator or in a district leadership role (Bonus). Background in project management methodologies (Lean, Six Sigma, PMP, etc.) or CS certifications (CSM, CCSM, CSPO) (Bonus).

Lead, coach, and develop a team of District Partnerships Managers and Onboarding Managers. Own the full post-sales lifecycle for district partnerships, ensuring seamless onboarding, high product adoption, measurable value delivery, and strong multi-year renewals. Own district renewal and expansion targets. Design and optimize end-to-end onboarding and account management workflows. Act as an executive sponsor for strategic district partners.