Staff Product Manager, Voice AI

At least 7 years of experience in product management or equivalent roles involving the creation and development of AI-ML-based products at a global scale. Deep experience in building and scaling voice-based systems and in multi-modal AI ecosystems. Experience with applying AI technologies to improve user experience (e.g., conversational AI platforms, personalized recommendation systems). Proven history of leading cross-functional teams and successfully managing large-scale digital products or platforms. Ability to craft and articulate a compelling product vision. Skilled at evaluating and interpreting data. Demonstrated success in building consumer-facing products for a global and multilingual user base. Excellent judgment and decision-making skills. Experience building products for customer support is a plus.

Establish vision for user-facing voice support products. Streamline experiences for a reliable help system. Harness AI for personalization and smooth transitions to human support. Build a Voice AI ecosystem that customers love. Measure and improve product performance using data-driven insights and setting KPIs. Develop platform product roadmap and build consensus on prioritization. Collaborate across engineering, design, and operations teams.