Director, Operations - Strategic Products (Temporary)

At least 6-10 years’ experience in driving large scale service operations (ideally in healthcare), improving patient satisfaction and clinical outcomes, meeting and exceeding financial targets. At least 7 years of management experience. 5+ years in people management experience, leading high-performing teams under a fast-moving, ambiguous environment. Intermediate skills with MS Office Suite of products including Outlook and Teams. Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Plan and lead the implementation of strategic initiatives with provider partners. Partner closely with practices and staff to ensure strong early-stage performance and smooth activation of new services. Conduct regular follow-ups with new practice leaders to ensure stability, satisfaction, and achievement of success metrics. Build staffing models, account coverage plans, and hiring strategies. Ensure operational success at partner practices, measured by provider and patient satisfaction, KPIs, and sustained growth. Collaborate cross-functionally to design and execute strategies that drive client retention, engagement, and long-term partnership value. Evaluate existing agreements to identify opportunities for optimization, expansion of services, and enhanced value delivery. Develop data-driven retention and engagement plans tailored to each practice. Monitor key account metrics and provider satisfaction indicators to anticipate issues and implement proactive solutions. Lead practice-level and field-level strategic planning to ensure successful operations. Supervise, develop, and inspire teams across multiple sites. Manage budgets, oversee cost controls, and maintain site-level P&L accountability. Use data to monitor progress, identify operational gaps, and support informed decision-making. Collaborate with clinical and administrative staff, as well as external strategic partners, to align stakeholders and drive execution of shared goals.