Medical Billing & Patient Accounts Virtual Assistant

At least 1 year of experience in medical billing Experience handling billing and patient account inquiries Experience performing insurance verification and eligibility checks Strong verbal and written communication skills Comfortable being on camera throughout the workday Knowledge of HIPAA compliance and confidentiality standards Must be proficient in speaking and writing English very clearly Must have relevant work experience Be able to submit an NBI clearance and/or Local Police Clearance background check Must be available for video meetings with your camera on Reliable laptop or desktop computer High-speed internet connection (minimum 10 Mbps) Noise-canceling headset Webcam for virtual meetings Quiet, professional environment workspace

Answer patient questions related to billing statements, account balances, insurance coverage, and payment options Verify insurance eligibility and coverage Assist patients with payment plans and financing options Review patient accounts in the EMR to confirm balances and billing details Contact patients regarding outstanding balances and payment updates Help patients understand their billing statements, clarify charges, and address discrepancies Provide real-time virtual front-desk support Support in-office staff as needed Maintain ongoing communication with the clinic team Communicate with patients via phone, text, email, and video conferencing Navigate and work across cloud-based systems daily Maintain strict HIPAA compliance and confidentiality Remain available on video conference during working hours