Client Engagement Ops Analyst, Content

2+ years’ experience in web or digital analytics Proven ability to translate diverse data sets into actionable insights Strong proficiency in Excel/Google Sheets, Mixpanel, and the Google Suite Familiarity with data visualization tools such as Quicksight, Mixpanel, or similar Proven ability to communicate and present insights clearly and persuasively Comfortable working in a dynamic, fast-paced, multicultural environment Ability to work effectively with others, demonstrating strong collaboration Passionate about the cryptocurrency world and a learning attitude about new crypto-industry trends

Support Client Experience organization by measuring and analyzing client sentiment Own client experience measurement programs end to end Develop and deliver regular reporting on Support Center performance Analyze web and product analytics to understand client journeys Build clear, compelling insights and narratives Partner with Support Center content owners to support a data-informed content strategy Collaborate with data, Product, Marketing, and Regional Operations teams Support initiatives related to AI technologies in client-facing support experiences