Client Engagement Ops Data Analyst

5+ Years of Deep Expertise in designing and managing performance metrics for Client Engagement, Sales, or Contact Center teams 5+ Years of SQL Expertise to build, validate, and optimize metrics and datasets 3+ Years Experience setting up and managing data pipelines 3+ Years in Data Integration & Infrastructure Basic knowledge of Python for data analysis, automation, and modeling Cross-Functional Collaboration with Client Engagement and Data Engineering teams Analytical Problem-Solving abilities with attention to detail Data Storytelling skills Clear Communication skills Continuous Learning mindset Crypto Curiosity

Partner with Client Engagement to define meaningful KPIs Build, refine, and maintain CE's performance metrics Ensure performance measurements accurately reflect outcomes Create clear dashboards to communicate insights Provide data-driven recommendations Work closely with Data Engineering for scalable data solutions Assist in integrating data from core CE systems