Patient Growth Specialist

Bachelor's degree (required) Proven experience in cold calling, outbound sales, or high-volume call environments Strong verbal communication skills with the ability to build trust quickly over the phone Comfort handling objections and motivating patients to take action Ability to perform in a metrics-driven, fast-paced environment Strong technical aptitude and comfort helping patients navigate mobile apps and resolve basic tech issues Reliable internet connection and a quiet, professional home workspace

Make high-volume outbound cold calls to prospective patients Engage patients in clear, empathetic conversations to drive enrollment Confidently explain program benefits, expectations, and next steps Assist patients with mobile app downloads, account setup, and basic technical troubleshooting Complete initial reminder outreach to confirm upcoming appointments and reduce no-shows Accurately document call outcomes, patient status, and next steps in internal systems Meet or exceed daily call volume and enrollment targets Partner closely with Enrollment Operations and Clinical teams to ensure a seamless patient experience