Outreach Specialist

2+ years of experience in inside sales, call center sales, health plan member enrollment, or similar outbound sales environment. Minimum of 1 year experience with CRM tools (Salesforce or similar). Basic Excel skills preferred. Experience working in outreach, organizing, or coordinated campaigning. Demonstrated success meeting or exceeding sales or other quality and performance targets. Strong communication and active listening skills with the ability to build rapport and trust quickly. Manage objectives with confidence and close conversations with clear next steps. Dynamic active listening and EQ when engaging with families. Entrepreneurial mindset with flexibility to adapt in a startup environment. Bilingual skills (Spanish and/or other) strongly preferred. Prolonged periods sitting at a desk and working on a computer.

Engage eligible families through phone, text, and email to enroll them as their primary care provider. Follow structured conversation guides, utilize empathy, active listening, and sales tactics to overcome objections. Enroll families by scheduling their first appointment. Deliver daily, weekly, and monthly conversation metrics. Connect with patients and families with an empathy-led, humanistic approach. Conduct high-volume outbound outreach to schedule and confirm initial visits. Deliver clear and compelling messaging about Nest Health's care model. Use Nest's CRM system (Salesforce) to manage call lists, track outreach, and monitor conversation progress. Meet and exceed enrollment goals for contacts made, visits scheduled, and conversations completed. Collaborate to refine scripts, FAQs, and conversation guides. Identify opportunities to improve outreach effectiveness through data-driven insights. Work flexible or extended hours as needed to achieve enrollment targets.