MEP Technical Support Associate , HVAC, Plumbing, Electrical

Posted about 1 month agoViewed
70000 - 80000 USD per year
United StatesFull-TimeEnergy Management
Company:Budderfly
Location:United States
Languages:English
Seniority level:Middle, 5+ years
Experience:5+ years
Skills:
Problem SolvingCustomer serviceComplianceRelationship buildingCritical thinkingTroubleshootingTechnical support
Requirements:
  • High School Diploma and industry-specific certification.
  • 5+ years performing hands on work in the field with HVAC/R controls, lighting systems & controls, plumbing fixtures & accessories, and network connectivity.
  • 5+ years of relevant experience in a customer-focused position involving technical knowledge of a company’s products and services.
  • Exceptional skill in relationship building and conflict resolution with impeccable customer service.
  • Superior critical thinking, problem-solving / troubleshooting, organization, communication, and time management skills.
  • Attentive to detail and demonstrated ability to work independently and multitask in a fast-paced environment.
  • Strong working knowledge of Microsoft Office (including Outlook, Teams, Word, Excel), and ability to learn new software programs.
  • Knowledge of building codes, industry best practices, and OSHA safety regulations.
  • Experience in the QSR, Casual Dining, and Hospitality industry.
Responsibilities:
  • Develop and maintain a thorough understanding of the entire installation process and Budderfly applications, systems, and processes.
  • Support multiple on-site installation crews remotely and simultaneously.
  • Ensure consistent installation quality across contractors, crews, customers, and site types.
  • Perform technical diagnoses and troubleshooting of installation-related escalations.
  • Maintain a consistent and thorough log of all issues, properly escalating unresolved issues.
  • Communicate with customers and contractors through phone, email, and chat applications.
  • Maintain flexible hours, including weekend and late-night work.
  • Travel nationwide (up to 10% on average) for team and/or contractor trainings.
About the Company
Budderfly
101-250 employeesEnergy Efficiency
View Company Profile
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