MEP Technical Support Associate , HVAC, Plumbing, Electrical
70000 - 80000 USD per year
Company:Budderfly
Location:United States
Languages:English
Seniority level:Middle, 5+ years
Experience:5+ years
Skills:
Problem SolvingCustomer serviceComplianceRelationship buildingCritical thinkingTroubleshootingTechnical support
Requirements:
- High School Diploma and industry-specific certification.
- 5+ years performing hands on work in the field with HVAC/R controls, lighting systems & controls, plumbing fixtures & accessories, and network connectivity.
- 5+ years of relevant experience in a customer-focused position involving technical knowledge of a company’s products and services.
- Exceptional skill in relationship building and conflict resolution with impeccable customer service.
- Superior critical thinking, problem-solving / troubleshooting, organization, communication, and time management skills.
- Attentive to detail and demonstrated ability to work independently and multitask in a fast-paced environment.
- Strong working knowledge of Microsoft Office (including Outlook, Teams, Word, Excel), and ability to learn new software programs.
- Knowledge of building codes, industry best practices, and OSHA safety regulations.
- Experience in the QSR, Casual Dining, and Hospitality industry.
Responsibilities:
- Develop and maintain a thorough understanding of the entire installation process and Budderfly applications, systems, and processes.
- Support multiple on-site installation crews remotely and simultaneously.
- Ensure consistent installation quality across contractors, crews, customers, and site types.
- Perform technical diagnoses and troubleshooting of installation-related escalations.
- Maintain a consistent and thorough log of all issues, properly escalating unresolved issues.
- Communicate with customers and contractors through phone, email, and chat applications.
- Maintain flexible hours, including weekend and late-night work.
- Travel nationwide (up to 10% on average) for team and/or contractor trainings.
