MEP Technical Support Associate , HVAC, Plumbing, Electrical

High School Diploma and industry-specific certification. 5+ years performing hands on work in the field with HVAC/R controls, lighting systems & controls, plumbing fixtures & accessories, and network connectivity. 5+ years of relevant experience in a customer-focused position involving technical knowledge of a company’s products and services. Exceptional skill in relationship building and conflict resolution with impeccable customer service. Superior critical thinking, problem-solving / troubleshooting, organization, communication, and time management skills. Attentive to detail and demonstrated ability to work independently and multitask in a fast-paced environment. Strong working knowledge of Microsoft Office (including Outlook, Teams, Word, Excel), and ability to learn new software programs. Knowledge of building codes, industry best practices, and OSHA safety regulations. Experience in the QSR, Casual Dining, and Hospitality industry.

Develop and maintain a thorough understanding of the entire installation process and Budderfly applications, systems, and processes. Support multiple on-site installation crews remotely and simultaneously. Ensure consistent installation quality across contractors, crews, customers, and site types. Perform technical diagnoses and troubleshooting of installation-related escalations. Maintain a consistent and thorough log of all issues, properly escalating unresolved issues. Communicate with customers and contractors through phone, email, and chat applications. Maintain flexible hours, including weekend and late-night work. Travel nationwide (up to 10% on average) for team and/or contractor trainings.