Support Engineer with Mandarin (mandatory)
Inactive
T
TalentuchBlockchain, Crypto
Asia, Asia time zoneFull-TimeEntry
Salary not disclosed
Job Details
- Languages
- English, Mandarin
- Experience
- 2+ years
- Required Skills
- AWSBlockchainLinuxDevOpsTroubleshootingCustomer support
Requirements
- Minimum of 2 years of experience as Support Engineer
- Fully remote, based in Asia, cover Asia time zone and flexible with work arrangements
- Fluent in both English and Mandarin
- Linux experience
- AWS experience
- Knowledge and experience with blockchain and crypto technology
- Good understanding of crypto industry in APAC region is a plus
- Excellent presentation skills, ability to simplify technical data into crystal clear ideas
- Creative and entrepreneurial person with excellent teamwork skills and startup attitude
Responsibilities
- Provide first-line support to customers in the APAC region
- Troubleshoot and resolve issues by working with DevOps and Engineering teams
- Help users with basic maintenance and issue resolution
- Spot service issues and quality gaps across different blockchains
- Clarify quality expectations from the Dev and Product teams
- Use data to suggest improvements and support overall service quality
