Associate Customer Success Manager - Scaled

0-2 years of experience in customer success, account management, or a related field. Basic knowledge of CRM software (e.g., Salesforce, HubSpot) is a plus. Basic knowledge of customer success tools (e.g., ChurnZero, Gainsight) is a plus. Strong communication and interpersonal skills. Highly organized, with the ability to manage a portfolio of accounts and prioritize tasks. Problem-solving mindset. Eagerness to develop and grow in the customer success space.

Create and deliver renewal quotes. Track and manage renewal timelines. Build foundational relationships with assigned accounts. Proactively reach out to customers to ensure satisfaction. Track and monitor customer health scores. Respond to customer concerns and escalate issues. Identify cross-sell and upsell opportunities. Maintain and improve customer success processes. Relay customer feedback and concerns. Meet internal learning and development goals.