At least 3 years of experience as a manager of SDRs or inside sales roles. At least 3 years of experience leading, mentoring, and developing SDR teams of circa 15 people. Proven experience with heavy outbound sales activities, including cold-calling, email outreach, and social selling. Expert working knowledge and proficiency in using Salesforce CRM. Exceptional verbal and written communication skills, with an engaging telephone and professional demeanour. Highly self-motivated and able to thrive in a fast-paced, target-driven environment. Comfortable handling rejection and quickly moving on to the next opportunity. Strong organisational and time management skills. Consistent employment with a minimum of 2 years at the same B2B company. Proven and referenceable experience in an SDR Manager role. Expert proficiency in using Salesforce CRM for lead management and sales activities. Strong track record of overachieving sales goals and performance metrics. Excellent telephone communication and active listening skills. Proficiency in using outbound tools like ZoomInfo and LinkedIn Sales Navigator.