AI Specialist

Experience in Customer Support, Technical Support, or Helpdesk roles (SaaS or tech environments preferred) Strong troubleshooting skills Familiarity with AI behavior, JSON structures, and state machines (training provided) Experience with AI configuration, WhatsApp, APIs, and third-party integrations Knowledge of process automation; experience with Zapier is a plus Programming knowledge, especially in Python, is a plus Ability to explain technical concepts clearly Highly organized Strong written and verbal communication skills Customer-first mindset Team player with adaptability Passion for technology, AI, and continuous learning

Respond to customer inquiries via WhatsApp, email, and Slack Troubleshoot and resolve technical problems related to AI behavior, configuration, and API integrations Monitor and act on alerts from internal tools Collaborate with Product and Engineering teams to escalate issues and improve products Document support activity in the appropriate platform Identify recurring issues and contribute to internal documentation and FAQs Collaborate with Customer Success and Onboarding teams Audit AI conversations to detect bugs or opportunities for improvement Ensure critical feedback and issues are resolved within the SLA