Principal Account Manager

5+ years of experience in a Strategic Account Executive, Account Manager or similar role, preferably in B2B SaaS. Experience growing and maintaining relationships with named accounts, including Global Banks and Fortune 500 companies. Proven track record of developing sales opportunities and managing complex deal cycles. Experience embedding into key accounts as an extension of the customer's team. Ability to develop relationships with senior leaders and C-level executives. Excellent ability to build cross-functional relationships and be a team player. Exceptionally analytical with the ability to derive insights from data and reporting. Highly organized. Highly effective communicator. Highly strategic. Experience using a dynamic sales tech stack.

Lead renewal negotiations and expansion opportunities with enterprise customers. Build meaningful relationships with customers at all levels. Map customer organizations and develop strategies to increase engagement. Partner with Customer Success Managers to identify expansion opportunities. Negotiate contract terms and pricing. Respond to customer requests for subscriptions and upgrades. Present the value of expanding Loopio usage to stakeholders. Conduct platform demonstrations to potential new users. Build 'playbooks', email templates, and meeting frameworks. Leverage engagement and product data to identify growth opportunities and flag risk. Develop creative strategies to increase customer engagement and advocacy. Conduct market research. Generate pipeline through prospecting and outbounding. Report and maintain accurate forecasts. Maintain and update account information in Salesforce. Monitor license usage and identify expansion/upsell opportunities. Collaborate with internal teams (Product, Marketing, Sales, CS) to communicate customer feedback. Present insights to senior leadership. Travel regularly to support events or customer meetings.