Applied Performance Specialist - US
Company:
Location:US
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Project ManagementData AnalysisSalesforceJiraAccount ManagementTroubleshootingTechnical supportData managementCustomer support
Requirements:
Bachelor’s degree in a relevant field (e.g., sports science, data science, engineering, performance analysis). Minimum 3 years of experience in elite sport, sport technology, or performance support. Demonstrated technical literacy and analytical capability. Excellent communication & presentation skills, specifically utilising Google Workspace tools. Ability to take initiative and work independently. Ability to travel semi-regularly.
Responsibilities:
Provide day-to-day customer support via email, phone, and in-platform tools. Collaborate with sales to understand and execute client objectives. Develop and disseminate information to coaches and practitioners. Contribute to customer success by developing proactive strategies. Improve customer efficiency and processes. Work closely with internal teams including sales, product management, engineering, and data science. Think critically and creatively to solve problems. Provide on-call and weekend support. Maintain account and system documentation using Salesforce and Jira. Implement best practices for customer success including account setup, system training, data migration, and adherence to data security and clinical best practices.
