Customer Care Specialist

Requires High School Degree 1-2 years residential and property experience preferred Superior attention to detail Ability to navigate a computerized data entry system or other relevant applications Dependability and proven ability to work independently The ability to work in a fast-paced environment History of building strong relationships with team members working in different locations Advanced written and oral communication skills Excellent computer skills and proven ability to handle a variety of tasks Superb customer service skills Proficiency in Microsoft Office Programs i.e. Outlook, Excel, and Word Internet speed minimum 30mbps: Needs to be Wired i5 11th Gen or higher Windows 11 / MacOS Catalina or higher Minimum of 8 GB RAM Private and quiet dedicated home office area Back-ups in case of power or internet provider interruptions Good headset and webcam (preferably noise-canceling headset)

Contacts delinquent account holders by telephone or in writing and requests payment to satisfy the account Collects payments and/or establishes alternative payment plan or other process for payment of delinquent accounts Reviews files for third party collections, including final calls / emails, supporting preparation of documents needed for sale Follows up with customers on established payment plans Documents collection activities and may recommend charge-offs Support additional post move out processes as business need demands Reach out to previous residents who have a past-due balance via telephone, e-mail and in writing to collect payment to satisfy the account Work with delinquent account holders to create and fulfil payment plans or commit to settlements per internal processes and nuances Collaborate with 3rd party bank to ensure efficient return of digital and physical refund to customers Collaborate with site-teams when disputes occur to ensure appropriate charges were placed and invoices are uploaded Work with internal accounting partners regarding stale dated checks and reissue questions Support with reissuing of refunds by producing lost check affidavits and collaborating with customer to ensure timely completion and return of refund