Sr. AWS Consultant

Customer-facing contact center experience Experience building integrations across WFM, CRM, and contact center solutions Experience with communications protocols and APIs such as WebRTC and SIP Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers API integration experience Strong troubleshooting and debugging skills Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy Contact Center architecture knowledge Experience in technology/software sales, pre-sales, or consulting Advanced knowledge of AWS services and cloud architecture Salesforce knowledge and familiarity with Salesforce Service Cloud Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) Experience with WorkForce Management solutions Experience working with outbound dialers and campaign management Knowledge of software development methodologies such as Agile and Scrum AWS Cloud Practitioner Certification AWS Developer Associate Certification or Professional AWS Solution Architect Certification or Professional Salesforce Certified Administrator

Support customers in the adoption of Amazon Connect solutions Conduct technology assessment and audits Educate customers on the value proposition of AWS Facilitate business process reviews with customers Translate high-level business goals into actionable user stories Act as a liaison between technical teams and business stakeholders Review and approve created Solution Designs Collect business requirements and generate estimates and timelines Deliver customer end user training and documentation