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Computer Generated Solutions

👥 5001-10000Enterprise Resource Planning (ERP)SaaSSoftware💼 Private Company
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Computer Generated Solutions (CGS) is a global leader in providing innovative information technology solutions and services. We specialize in application development, contact center solutions, and managed services, serving diverse industries including retail, finance, and healthcare. Our flagship products, such as BlueCherry (an enterprise apparel software) and Leadtec (a real-time production control system), demonstrate our commitment to delivering cutting-edge technology. We leverage a robust tech stack including Microsoft Dynamics, SharePoint, and ServiceNow, complemented by our expertise in iOS, Android, and various cloud platforms. Our engineering teams are known for collaboration and a focus on delivering high-quality solutions, and our flexible remote work options and global presence provide opportunities for diverse talent. With a history dating back to 1984 and a current workforce of 5,000-10,000 employees, CGS continues to experience significant growth and expansion. Our commitment extends beyond technological innovation. We foster a culture of continuous learning and professional development, providing opportunities for career advancement and personal growth. We offer a comprehensive benefits package including medical, dental, and vision coverage. We're a company that values diversity and inclusion, and our global footprint offers opportunities for individuals seeking international exposure and career variety. Our work spans various technologies – from application development and cloud services to implementing enterprise resource planning (ERP) solutions. We strive to provide a positive and collaborative environment where employees feel valued and empowered. We prioritize both technical excellence and exceptional customer service. Our commitment to quality is reflected in our successful partnerships with Fortune 500 companies and our consistent track record of delivering impactful solutions. We continually invest in our technologies and people, positioning us for sustained growth in the dynamic IT industry. We are proud of our acquisitions of companies like Visual Next and Mas Cerca Contact Center, further strengthening our service offerings and market presence. CGS is more than just a tech company; we are a global community committed to providing exceptional solutions and cultivating a thriving workplace. Our extensive suite of products and services— from BPO and call center outsourcing to AR/VR based training solutions— ensures that we continue to meet the evolving needs of our clients. With a strong financial foundation and a long history of innovation, Computer Generated Solutions is a place where you can build a rewarding and impactful career.

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Jobs at this company:

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🔥 Virtual Phlebotomy / Bio Collection Training Instructor
Posted 16 days ago

🔍 Blood Services

  • Bachelor's degree or equivalent combination of education and related experience required.
  • Minimum 3 years of technical experience required, or in the assigned functional area.
  • Experience and education in instructional design or education would be an asset.
  • Experience in designing or supporting e-learning would be an asset.
  • Ability to work independently and remotely in a virtual environment.
  • Experience in Microsoft Office Suite.
  • Experience in scheduling and managing training schedules.
  • Ability to work on a team.
  • Comfort with technology including software and hardware.
  • Excellent verbal and written communication skills.
  • Proven ability to present information to groups.

  • Organizing, planning, preparing, and delivering training for newly hired staff.
  • Using virtual tools for training and trainee support.
  • Delivering key learning using digital assets for primary and remedial learning.
  • Supporting continual improvement of the training curriculum and documentation.
  • Collaborating with CGS resources in training delivery.
  • Implementing and documenting technical training programs.
  • Assisting in establishing training goals and objectives.
  • Conducting assessments of training activities and employee progress.
  • Developing evaluation criteria and conducting training needs assessments.
  • Developing courses and tests using various instructional strategies.
  • Coordinating with On-The-Job Instructors for trainee management.
  • Performing competency assessments to ensure compliance.
Posted 16 days ago
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🔥 Technical Support Representative PART-TIME
Posted 17 days ago

🧭 Part-Time

  • Experience working in technical support and/or education in IT.
  • Experience supporting iOS, Android, Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013.
  • Knowledge of hardware, local and network printers, Outlook, Outlook 365, Cisco VPN, and antivirus solutions.
  • Experience troubleshooting wireless connections.
  • Advanced knowledge of Networking.
  • Ability to utilize various databases with good typing skills.

  • Respond to customer's requests for IT technical services in a call center environment.
  • Answer questions on the function and use of products.
  • Utilize strong hardware and software troubleshooting abilities.
  • Apply understanding of information systems products to assist customers.
  • Provide high-level customer service for every request.
  • Research, isolate, and resolve information system problems.
  • Escalate unresolved customer issues following established protocols.
  • Maintain up-to-date knowledge of products and customer entitlement options.
Posted 17 days ago
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🔥 Customer Support (Emergency Response)
Posted about 1 month ago

📍 United States

🔍 Customer Support

  • Must be a U.S Citizen.
  • Effective listening & comprehension skills.
  • Outstanding verbal & written communication skills.
  • Ability to closely follow instructions and have proper telephone etiquette.
  • High level of accuracy & attention to detail, with computer literacy and technical aptitude.
  • Ability to work independently and within a team setting.
  • Must be able to pass a Public Trust Background Check.

  • Work from home and provide superior customer service in an emergency contact/call center environment through phone and other channels.
  • Handle questions and concerns regarding weather related emergencies with courtesy and professionalism.
  • Communicate effectively to resolve end-users' inquiries.
  • Display empathy and a passion for customer service, helping those impacted by weather incidents.
  • Use a respectful manner to manage difficult situations and adapt to continual changes in work procedures.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted about 1 month ago
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🔥 ServiceNow Solutions Architect Lead
Posted about 2 months ago

📍 USA

🧭 Full-Time

🔍 Technology

  • ITIL v3 Certified.
  • ServiceNow Admin Certified.
  • Experience with integrations, ITOM, implementation, and managing instances.
  • CMDB experience and implementation.
  • 3+ years of ServiceNow design and development experience.
  • Programming expertise in Java, JavaScript, or other functional programming languages.
  • Experience with ServiceNow Import Sets, Transform Maps, and user acceptance testing.

  • Architect ServiceNow technical solutions.
  • Develop and analyze functional requirements for systems implementations.
  • Perform quality reviews to ensure proper documentation of requirements.
  • Design, develop, and implement ServiceNow customizations, including core setup, workflows, reporting, data imports, LDAP integration, custom scripting, and third-party software integrations.
  • Perform advanced customizations like Business Rules, UI Pages, workflows, custom tables, and reports.
  • Manage the ServiceNow technical team, define development sprints, and conduct daily SCRUM calls.

JavaJavascriptLDAPSCRUMProblem-solving skills

Posted about 2 months ago
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🔥 Customer Service Representative
Posted about 2 months ago

🔍 Customer Service

  • High School diploma or GED.
  • Excellent typing skills (Min. 40 WPM).
  • Ability to juggle multiple tasks simultaneously.
  • Good listening skills and professional phone etiquette.
  • Ability to read and follow instructions for specific customer resolution tasks.
  • Basic knowledge working with computers in a work environment.

  • Answer incoming customer inquiries.
  • Document a customer’s conversation during a call (Dictation).
  • Engage with clients in a friendly and professional manner while actively listening to their concerns.
  • Offer support and information to customers in accordance with the company's policies and call guidelines.
  • Perform other duties as requested.

Multitasking

Posted about 2 months ago
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