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Computer Generated Solutions

👥 5001-10000Enterprise Resource Planning (ERP)SaaSSoftware💼 Private Company
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Computer Generated Solutions (CGS) is a global leader in providing innovative information technology solutions and services. We specialize in application development, contact center solutions, and managed services, serving diverse industries including retail, finance, and healthcare. Our flagship products, such as BlueCherry (an enterprise apparel software) and Leadtec (a real-time production control system), demonstrate our commitment to delivering cutting-edge technology. We leverage a robust tech stack including Microsoft Dynamics, SharePoint, and ServiceNow, complemented by our expertise in iOS, Android, and various cloud platforms. Our engineering teams are known for collaboration and a focus on delivering high-quality solutions, and our flexible remote work options and global presence provide opportunities for diverse talent. With a history dating back to 1984 and a current workforce of 5,000-10,000 employees, CGS continues to experience significant growth and expansion. Our commitment extends beyond technological innovation. We foster a culture of continuous learning and professional development, providing opportunities for career advancement and personal growth. We offer a comprehensive benefits package including medical, dental, and vision coverage. We're a company that values diversity and inclusion, and our global footprint offers opportunities for individuals seeking international exposure and career variety. Our work spans various technologies – from application development and cloud services to implementing enterprise resource planning (ERP) solutions. We strive to provide a positive and collaborative environment where employees feel valued and empowered. We prioritize both technical excellence and exceptional customer service. Our commitment to quality is reflected in our successful partnerships with Fortune 500 companies and our consistent track record of delivering impactful solutions. We continually invest in our technologies and people, positioning us for sustained growth in the dynamic IT industry. We are proud of our acquisitions of companies like Visual Next and Mas Cerca Contact Center, further strengthening our service offerings and market presence. CGS is more than just a tech company; we are a global community committed to providing exceptional solutions and cultivating a thriving workplace. Our extensive suite of products and services— from BPO and call center outsourcing to AR/VR based training solutions— ensures that we continue to meet the evolving needs of our clients. With a strong financial foundation and a long history of innovation, Computer Generated Solutions is a place where you can build a rewarding and impactful career.

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Jobs at this company:

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🔥 Customer Service Representative Bilingual Spanish
Posted 14 days ago

🔍 Customer service

  • Must be fluent in Spanish.
  • You have a High School diploma or GED.
  • You know how to juggle multiple tasks at the same time.
  • You have good listening skills and professional phone etiquette.
  • Ability to read and follow instructions for specific customer resolution tasks.
  • Basic knowledge working with computers in a work environment.
  • Answer incoming customer inquiries.
  • Data Entry to record customer information within the customer service database.
  • Engage with clients in a friendly and professional manner while actively listening to their concerns.
  • Offer support and solutions to customers in accordance with the company's policies and call guidelines.
  • Other duties as requested.
Posted 14 days ago
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🔥 Virtual Phlebotomy / Bio Collection Training Instructor
Posted about 2 months ago

📍 United States

🔍 Bio Collections / Blood Services

  • Bachelor's degree or equivalent combination of education and related experience required.
  • Minimum 3 years of related technical experience required.
  • Experience and education in instructional design or education preferred.
  • Experience in designing or supporting e-learning preferred.
  • Proficiency in Microsoft Office Suite and comfort with technology.
  • Organizing, planning, preparing, and delivering training for newly hired staff.
  • Using virtual web meeting tools, instant messaging, e-mail, and forums for delivering training.
  • Supporting continual improvement of the training curriculum and documentation.
  • Conducting assessments of training activities and employee progress.
  • Performing competency assessments to ensure compliance.

Microsoft Office Suite

Posted about 2 months ago
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🔥 Technical Support Representative PART-TIME
Posted about 2 months ago

🧭 Part-Time

  • Experience working in technical support and/or education in IT.
  • Familiarity with iOS, Android, Windows 7/10, Microsoft Office 2010-2013, local/network printers, Outlook, and Cisco VPN.
  • Experience troubleshooting wireless connections.
  • Advanced knowledge of networking concepts.
  • Good typing skills and ability to use various databases.
  • Respond to customer requests for IT technical services in a call center environment.
  • Provide answers on product functionality and usage.
  • Apply technical knowledge to assist customers with information systems products and services.
  • Utilize customer service techniques for effective responses to requests.
  • Research, isolate, and resolve IT problems, escalating issues as necessary.
  • Maintain up-to-date knowledge of products and customer entitlement options.
Posted about 2 months ago
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🔥 Customer Support (Emergency Response)
Posted 2 months ago

📍 United States

🔍 Customer Support

  • Must be a U.S Citizen.
  • Effective listening & comprehension skills.
  • Outstanding verbal & written communication skills.
  • Ability to closely follow instructions and have proper telephone etiquette.
  • High level of accuracy & attention to detail, with computer literacy and technical aptitude.
  • Ability to work independently and within a team setting.
  • Must be able to pass a Public Trust Background Check.
  • Work from home and provide superior customer service in an emergency contact/call center environment through phone and other channels.
  • Handle questions and concerns regarding weather related emergencies with courtesy and professionalism.
  • Communicate effectively to resolve end-users' inquiries.
  • Display empathy and a passion for customer service, helping those impacted by weather incidents.
  • Use a respectful manner to manage difficult situations and adapt to continual changes in work procedures.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2 months ago
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🔥 ServiceNow Solutions Architect Lead
Posted 3 months ago

📍 USA

🧭 Full-Time

🔍 Technology

  • ITIL v3 Certification.
  • Strong analytical and problem-solving skills.
  • ServiceNow Admin Certification.
  • Experience with integrations, ITOM, and managing instances.
  • 3+ years of ServiceNow design and development experience.
  • Experience in a lead architect role for at least one full lifecycle ServiceNow implementation.
  • Programming expertise in Java, JavaScript or other functional programming languages.
  • Familiarity with ServiceNow Import Sets and Transform Maps.
  • Experience with user acceptance testing (UAT).
  • Architect ServiceNow technical solutions.
  • Develop and analyze functional requirements for systems and translate them into technical designs.
  • Perform quality reviews of documentation.
  • Design, develop, and implement ServiceNow customizations, including core setup, workflow administration, and data imports.
  • Manage the ServiceNow technical team's work and oversee sprints through completion.

JavaJavascriptLDAPSCRUMProblem-solving skills

Posted 3 months ago
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🔥 Customer Service Representative
Posted 3 months ago

🔍 Customer Service

  • High School diploma or GED.
  • Excellent typing skills (minimum 40 WPM).
  • Ability to juggle multiple tasks at the same time.
  • Good listening skills and professional phone etiquette.
  • Ability to read and follow instructions for specific customer resolution tasks.
  • Basic knowledge working with computers in a work environment.
  • Answer incoming customer inquiries.
  • Document a customer's conversation during a call (dictation).
  • Engage with clients in a friendly and professional manner while actively listening to their concerns.
  • Offer support and information to customers in accordance with the company's policies and call guidelines.
  • Perform other duties as requested.

Multitasking

Posted 3 months ago
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