Sr. Learning Consultant

7+ years in Learning BA, Senior Instructional Design, Learning Consultant, or similar role (client-facing). Demonstrated experience supporting enterprise system implementations (ERP/LIMS/WMS/CRM, etc.) and process change. Expert ability to translate complex workflows into performance-based learning and clear design documentation. Strong facilitation skills and executive-ready communication (written and verbal). Proven experience working in regulated, SOP-driven, or high-compliance environments.

Serve as the day-to-day learning consultant interfacing with client program leadership, BAs, product owners, and SMEs. Plan and facilitate discovery workshops, interviews, and working sessions to capture current vs. future state workflows. Analyze new system functionality and process changes to identify impacts to roles, tasks, and SOPs/procedures. Create training needs analysis (TNA) and impact assessments tied to role-based performance requirements. Identify content gaps where “word changes” are insufficient and net-new training or redesigned instruction is required. Produce client-ready documentation such as: Design Docs / Learning Blueprints, Task-to-training matrices, Role curricula / learning paths, Storyboards/scripts for WBT/ILT, Assessment strategies and knowledge checks. Ensure design supports rapid downstream development by internal teams and tool-assisted workflows (e.g., AI-supported content generation). Partner with internal production teams (IDs, dev, media) to ensure requirements are understood and build ready. Provide ongoing clarification/Q&A during development, review cycles, and UAT.