Head of Risk & Payments Operations

8-15 years of experience in payments, fintech, SaaS, or payment operations roles. Direct experience with platform payments or marketplace models (Stripe, Adyen, or similar). Strong understanding of payment performance levers (fraud, chargebacks, approval optimization, settlement) and regulatory frameworks (KYC/KYB, AML, PCI, card network rules). Hands-on experience in operational risk management, including onboarding risk, transaction monitoring, and chargeback processes. Proven ability to design scalable processes, implement controls, and own operational metrics. Excellent problem-solving and data analysis skills; comfortable using tools/SQL to dive into payments data. Demonstrated cross-functional collaboration skills with Product, Engineering, Support, and Finance. 2+ years of experience leading or mentoring a team. Entrepreneurial mindset.

Design and implement scalable payment operations processes and controls. Oversee operational risk management. Monitor and improve payment performance metrics. Partner with Product, Engineering and Analytics to automate operational workflows. Ensure regulatory compliance and risk management. Collaborate with Support to improve merchant experiences. Develop operational playbooks, dashboards, and reporting. Lead remediation of operational incidents. Over time, hire and grow a high-performing Payment Operations team.