Accounts Receivable Specialist (Remote)

5+ years of experience in Accounts Receivable, Collections, or Credit Control. Proficiency in ERP and collections systems (NetSuite and/or ConnectWise is a MUST). Experience with Centime is a plus. Strong Microsoft Excel skills for reporting and data analysis. Experience using CRM systems to manage customer interactions. Detail-Oriented: Able to spot inconsistencies. Analytical: Capable of researching and resolving discrepancies. Communication: Strong verbal and written communication skills. Customer Service: Professional, patient, and able to maintain positive relationships. Negotiation: Skilled in navigating difficult conversations. Time Management: Able to prioritize tasks and meet deadlines. Problem-Solving: Proactive in identifying issues and developing solutions.

Post customer payments accurately in NetSuite. Research and resolve payment discrepancies and billing records. Collaborate with the accounting department for reconciliation. Contact customers for collections via phone and email. Maintain call logs and record communication accurately. Address customer inquiries regarding billing and payments. Build positive customer relationships while enforcing payment terms. Research short-pays and disputed invoices. Identify delinquent accounts and recommend escalation actions. Maintain detailed records of collection efforts and payment plans. Contribute to monthly cash collection goals. Ensure documentation and reports are completed promptly. Participate in collections meetings for performance review.