Client Solutions - Legal Spend Management

Track record of developing strong relationships with senior-level clients in a legal services or software business Ability to create compelling narratives from data using storytelling and anecdotes Strong presentation-drafting skills Experience with data analysis in Excel, including analysis and quality control using pivot tables Ability to monitor and drive completion of action items across 20-30 clients Ability to prioritize workload and execute in a fast-paced environment Experience presenting in both live and remote settings Familiarity with the legal industry 3+ years of Experience in Customer Facing role in the Enterprise Software Industry Preferred experience in either the legal, claims, or risk and insurance industry

Build strong relationships with clients, interacting live on a regular basis Build direct relationships with end customers of partner clients Evaluate relationship health, taking action to address pain points where necessary Ensure client outcomes are diagnosed, sized, and delivered where economically appropriate Identify commercial opportunities to expand Mitratech relationships Distill and deliver compelling insight from client data in presentation form Deliver monthly, quarterly, and annual legal spend analytics reports as required by your clients Drive client adoption (e.g., Firm Onboarding, Web Training, Report Distribution, etc.) Own the resolution of operational and billing issues with the help of peers Identify opportunities for scalable reporting improvements and escalate them to product teams Maintain accurate records of client information, health, and account management activities Contribute to organizational and client awareness of trends in the legal and risk and claims industries Travel to client sites as needed