Fiber Operations Support Coordinator

Two or more years of experience in a customer service role User-experience with scheduling & dispatching software is preferred Dispatching, vendor management, and data analytics experience is an asset Knowledge of construction practices is a plus Experience with property management, real estate, or dealing with HOAs/housing co-ops/condominiums is preferred Ability to work effectively in a distributed team environment Solid written and oral communication skills Ability to be well organized and handle multiple priorities High attention to detail and accuracy

Coordinate resolution of construction related concerns Correspond with residents regarding repairs and reimbursements Provide day-of-job support for field technicians and local operations teams Monitor work orders for quality and accuracy Assist with collection and interpretation of operational data Ensure operational playbooks, processes, and procedures are followed Assist local teams with workforce & capacity planning Monitor vendor related SLAs