6+ years of experience in CRM or lifecycle marketing Strong focus on marketing automation and data-driven campaign management Deep familiarity with Customer.io, Iterable, Braze, or similar CRM platforms Working knowledge of HTML, dynamic content, and data integrations via APIs or data pipelines Comfort collaborating closely with engineering and data partners Experience managing complex, multi-channel programs Analytical mindset with proficiency in performance reporting (e.g., Looker or similar BI tools)