Partner with the customer delivery team to create customer deliverables, including benefit guides, open enrollment presentations, customer reporting, cost modeling, and benchmark analysis. Support the customer request for proposal process, including data gathering, carrier marketing, proposal exhibit development, and plan comparison. Serve as the project manager for insurance carrier implementation for assigned customers. Execute onboarding tasks for new Bennie customers. Support quality assurance efforts, including enrollment audits, benefit plan setup review, and customer billing review. Support execution of the annual customer account plan for all assigned customers. Support process improvement initiatives that support the ongoing evolution of Bennie’s consulting model and customer service model. Develop strong relationships with customers and benefit industry partners.