Client Services Benefits Analyst "Champion" (Remote)

Minimum of 2 years’ experience focused on employee benefits and/or benefits administration Bachelor’s Degree or equivalent experience Strong Excel skills (VLOOKUP, convert to CSV, concatenation & pivot tables) Tech savvy – must have a comfort level with learning and utilizing new technology Background heavy with utilizing benefit administration systems or other Human Capital Management platforms (HCM) Experience with HRIS and/or HCM system administration and configuration Experience with carrier files (or EDI in general) Excellent communication skills (especially related to technology), both written and verbal Ability to self-manage and manage multiple priorities Demonstrated ability to partner with other Businessolver functional areas High comfort level interacting with external clients Ability to resolve conflicts (with both internal and external partners) Natural ability to build and maintain relationships Natural collaborator and team player Keen attention to detail Ability to maintain grace under pressure

Ensure positive client experiences through high quality service and communication Respond to shared inbox inquiries from clients and internal partners within expected time frames Review and work all open cases for clients Run and work full and quick audit reports to ensure all member records are accurate Manage client deliverables, track progress and complete assigned work Maintain accountability for inbound and outbound files Maintain carrier and client SFTP setup and completion of updates Daily review of incoming data files, and carrier discrepancy reporting Execution of client specific process and procedure Complete risk mitigation reporting Communicate daily to alert team of issues or red flags with client data or files Working with Carriers on ongoing file updates and requests Function as the primary point of communication for our Carrier partners Communicate updates to Client Services and technical partners as required Identify root cause of any systemic issues