Customer Service Representative
50000 - 67600 USD per year
Company:Jobber
Location:Fredericton, MT, AT
Languages:English
Seniority level:Junior, 1 year (preferred)
Experience:1 year (preferred)
Skills:
Problem SolvingCustomer serviceAgile methodologiesAttention to detailWritten communicationMicrosoft Office SuiteAdaptabilityVerbal communicationTroubleshooting
Requirements:
1 year of contact centre experience, preferred. Agile and adaptable to solve problems quickly. Empathetic to customer journeys and comfortable diving into their issues. Clear and effective verbal communication skills. Able to craft professional and empathetic responses via email and chat. Curious and able to ask probing questions. Incredibly reliable for customers and the success team. Resilient in the face of adversity. Confident with technology, including touch typing and navigating cloud-based software.
Responsibilities:
Respond to inquiries about the Jobber ecosystem from new and existing customers via live chat, phone, or email. Troubleshoot issues or problem-solve customer questions about features, bugs, or workflows. Maintain high channel productivity across different communication mediums. Serve as a liaison for customer feedback to product and technical teams. Build a knowledge base of FAQs and document all customer feedback and recommendations.
