Customer Success Manager

4+ years of Customer Success experience Deep experience owning core Customer Success responsibilities Independently managed 40-70+ B2B accounts Implemented and refined best practices that scaled amid exponential growth cycles Proven ability to take objectives, break them down into actionable plans, and manage timelines Actively assisted new teammates in getting up to speed Prior experience in supply chain, logistics, international trade, trucking, freight forwarding, or a related field

Own the post-sales customer lifecycle for a book of business Serve as the main point of contact for key accounts Lead EBRs and manage success plans Build long-term customer trust and loyalty Drive retention and renewals Identify upsell and cross-sell opportunities Monitor customer health, adoption, and risk Partner with Support to manage escalations Build and improve playbooks and customer-facing docs Gather feedback and partner with Product on priorities Become a trusted subject-matter expert on logistics and supply chain operations