Sales Ops Manager

Strong CRM administration and optimization experience, including building dashboards, reports, workflows, and automations. 3 - 5+ years of progressive Sales Operations experience. Experience selling, or enabling and supporting the sales, at a SaaS company. Success maintaining pipeline hygiene. Foundational understanding of top-to-bottom sales funnel progression. Strong data analysis experience utilizing Sheets or Excel modeling. Marketing automation experience. Clear communication skills, with the ability to clearly document processes, partner cross-functionally, and collaborate synchronously and asynchronously with multiple teams and stakeholders. Experience designing, facilitating, presenting, and tracking the success of Sales enablement materials to support success at all funnel stages. A self-driven desire to learn, grow, and develop in a multi-faceted role.

Partner with Sales, Marketing, and Revenue leaders to define, measure, and report on key sales metrics. Maintain and optimize CRM (HubSpot) and sales tech stack: ensure data integrity, manage workflows, create dashboards and reports, automate tasks. Build and document scalable processes to optimize efficiency and reduce friction. Support enablement by coordinating training materials, onboarding new team members, managing playbooks, and ensuring consistent tool/process usage. Inform territory and quota planning, compensation plan modeling, forecasting, and resource allocation. Liaise between teams to ensure alignment, feedback, and continuous improvement. Monitor and identify operational bottlenecks, propose improvements, and implement solutions. Support data hygiene (clean pipelines, accurate CRM records, minimal duplication, and reliability). Generate regular reports and insights for leadership. Manage and optimize marketing automation workflows to ensure accurate lead capture, scoring, routing, and lifecycle progression. Develop and maintain documentation for processes, lead management, scoring, routing, and campaign operations.