Voice Specialist - Fixed Term

Posted about 1 month agoViewed

CanadaFull-TimeCrypto

Company:Kraken

Location:Canada, EST, PST

Languages:English

Seniority level:Middle, 1+ years

Experience:1+ years

Skills:

BlockchainCommunication SkillsProblem SolvingCustomer serviceAdaptabilityTeamworkFluency in EnglishEmpathyTrainingTroubleshootingClient relationship managementCustomer support

Requirements:

1+ years of phone support (or comparable client-facing experience) Fluency in English Strong communication and de-escalation skills in a high-volume environment Strong crypto/trading literacy and a passion for learning Comfortable with Zendesk and knowledge bases Able to multitask with poise Flexibility for rotational shifts (including weekends)

Responsibilities:

Answer inbound Voice calls with friendly, professional service Clarify client goals, provide education on Kraken products and services Guide funding, trading and other account activities Test new products and features Advocate for an improved client experience by submitting feedback Continuously optimize performance and ability to add value Assist email and chat teams during surges Participate in growth focused special projects