Onboarding Specialist

3+ years of experience in onboarding, client implementation, customer success, or a similar role within a SaaS or tech-enabled environment. Familiarity with technical setups, integrations, or configuring system connections. Strong project management and organizational skills. Excellent verbal and written communication skills. Problem solver with ability to diagnose issues and drive resolution. High attention to detail. Comfort working in fast-paced, evolving environments.

Own the end-to-end onboarding technical process for new partners and clients. Manage the onboarding schedule and communicate timelines proactively. Facilitate live onboarding meetings. Complete technical configuration for various payroll platforms. Troubleshoot and resolve onboarding related issues with cross-functional teams. Provide guidance on employer resources. Process ZayZoon branded resource orders. Maintain documentation and status updates. Identify opportunities to improve onboarding processes.