Onboarding Specialist
Company:ZayZoon
Location:Calgary
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Project ManagementProject CoordinationDocumentationTroubleshootingCustomer SuccessSaaS
Requirements:
3+ years of experience in onboarding, client implementation, customer success, or a similar role within a SaaS or tech-enabled environment. Familiarity with technical setups, integrations, or configuring system connections. Strong project management and organizational skills. Excellent verbal and written communication skills. Problem solver with the ability to diagnose issues and coordinate resolution. High attention to detail.
Responsibilities:
Own the end-to-end onboarding technical process for new partners and clients. Manage the onboarding schedule, maintain timelines, and communicate proactively. Facilitate live onboarding meetings. Complete technical configuration for various payroll platforms. Collaborate with Engineering, Partner Sales, Client Success, and Product to troubleshoot issues. Provide clear guidance on employer resources. Process ZayZoon branded resource orders. Maintain documentation and status updates. Identify opportunities to improve onboarding processes.