Head of Customer Success Engineering (West)

3–5 years of people management experience leading technical customer-facing teams. Demonstrated ability to build, scale, and uplevel teams in fast-paced environments. Strong understanding of APIs, data models, data warehouses, integrations, and SaaS architectures. High level of comfort and proficiency in communicating effectively across diverse internal and external organizations. Intellectual curiosity, strong empathy for customer challenges, and ability to operate with high velocity. Startup experience, particularly within a high-growth SaaS company (Bonus). Experience with Snowflake, Databricks, Redshift, BigQuery, or similar warehouse technologies (Bonus). Background in marketing technology, customer data platforms (CDPs), or activation workflows (Bonus).

Hire, mentor, and develop a high-performing team of Customer Success Engineers. Build a culture of accountability, ownership, efficient execution, and clear communication. Establish goals and performance metrics. Develop training, documentation, and onboarding to uplevel team skills. Ensure rapid unblocking of customers across onboarding, adoption, and ongoing usage. Lead complex technical escalations and provide guidance. Identify patterns and drive improvements in workflows, tooling, and knowledge-sharing.