Associate Account Manager - AMER
60000 - 94000 USD per year
Company:Veriff
Location:California, Colorado, Florida, Georgia, Idaho, Illinois, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Vermont, Virginia, Washington
Languages:English
Seniority level:Entry, 3+ years
Experience:3+ years
Skills:
Customer SuccessSaaSRelationship buildingAccount ManagementClient relationship managementCross-functional collaborationSales experience
Requirements:
3+ years experience as a CSM/AM within the SaaS industry Previous experience adopting analytical tools and ability to drive performance assessments that are data driven Proven track record of meeting or exceeding quotas and receiving positive customer feedback Proven success of partnering with clients and stakeholders to drive product utilization and net dollar retention Previous experience partnering with Account Executives, Solutions Engineers, Customer Support, and Product Teams
Responsibilities:
Develop trust and relationships with customers Ensure growth and product utilization within customer base Understand customer needs and requirements Propose solutions to meet customer objectives Liaise between customers and internal teams Ensure timely delivery of services Resolve customer issues and handle complaints Communicate initiative progress to stakeholders Assist with challenging customer requests or escalations
