Associate Account Manager - AMER
60000 - 94000 USD per year
Company:Veriff
Location:California, Colorado, Florida, Georgia, Idaho, Illinois, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Vermont, Virginia, Washington
Languages:English
Seniority level:Entry, 3+ years
Experience:3+ years
Skills:
Relationship buildingAccount ManagementClient relationship managementCross-functional collaborationSales experienceCustomer SuccessSaaS
Requirements:
3+ years experience as a CSM/AM within the SaaS industry Previous experience adopting analytical tools and driving data-driven performance assessments Proven track record of meeting or exceeding quotas and receiving positive customer feedback Proven success in partnering with clients and stakeholders to drive product utilization and net dollar retention Previous experience partnering with Account Executives, Solutions Engineers, Customer Support, and Product Teams
Responsibilities:
Develop trust and relationships with customers Ensure growth and product utilization within the customer base Understand customer needs and requirements thoroughly Propose solutions to expand relationships and meet customer objectives Liaise between customers and internal teams Ensure timely and successful delivery of services Resolve customer issues and complaints Communicate initiative progress to stakeholders Assist with challenging customer requests or escalations
