Intake Community Supports Representative

High school degree or GED 1 year of previous customer service experience Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook) Clear oral communication skills Previous experience with data entry Must have a wired internet connection using an ethernet port (Cable Modem/service or Fiber Optic, no Satellite, 4/5G, or DSL circuits) Must have a quiet workspace that is free from distraction

Handle inbound and outbound customer service calls, including de-escalations Address questions and provide exceptional customer service Input order information into the client order screen Document all client conversations in the client information database Ensure all assigned clients are contacted and have an order on file Contact case managers for special client situations Work quickly and efficiently without rushing clients Assist clients with reships Assist callers inquiring about the Community Supports benefit and submit self-referrals Notify clients of benefits ending soon and assist with reauthorization or explain next steps Explain benefits including nutritional counseling requirements and timelines