Intake Community Supports Representative
17 - 18 USD per hour
Company:
Location:Iowa
Languages:English
Seniority level:Entry, 1 year
Experience:1 year
Skills:
Microsoft Office SuiteCustomer serviceData entry
Requirements:
- High school degree or GED
- 1 year of previous customer service experience
- Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
- Clear oral communication skills
- Previous experience with data entry
- Must have a wired internet connection using an ethernet port (Cable Modem/service or Fiber Optic, no Satellite, 4/5G, or DSL circuits)
- Must have a quiet workspace that is free from distraction
Responsibilities:
- Handle inbound and outbound customer service calls, including de-escalations
- Address questions and provide exceptional customer service
- Input order information into the client order screen
- Document all client conversations in the client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers for special client situations
- Work quickly and efficiently without rushing clients
- Assist clients with reships
- Assist callers inquiring about the Community Supports benefit and submit self-referrals
- Notify clients of benefits ending soon and assist with reauthorization or explain next steps
- Explain benefits including nutritional counseling requirements and timelines
