Intake Community Supports Representative (11.25)
17 - 18 USD per hour
Company:
Location:Iowa
Languages:English, Spanish
Seniority level:Entry, 1 year
Experience:1 year
Skills:
Microsoft OfficeCustomer serviceData entry
Requirements:
- High school degree or GED.
- 1 year of previous customer service experience.
- Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook).
- Clear oral communication skills.
- Previous experience with data entry.
- Must have a wired internet connection using an ethernet port (Cable Modem/service or Fiber Optic). No Satellite, 4/5G, or DSL circuits.
- Must have a quiet workspace that is free from distraction.
Responsibilities:
- Handle inbound and outbound customer service calls, including de-escalations.
- Address customer questions and provide exceptional customer service.
- Input order information into the client order screen.
- Document all client conversations in the client information database.
- Ensure all assigned clients are contacted and have an order on file.
- Contact case managers for special client situations.
- Assist clients with reships.
- Assist callers inquiring about Community Supports benefit and submit self-referrals.
- Notify clients of benefits ending soon and assist with reauthorization or explain next steps.
- Explain benefits including nutritional counseling requirements and possible timelines.
