Bilingual Help Desk & Client Support Specialist
Company:NeoWork
Location:Colombia
Languages:English, Spanish
Seniority level:Middle, Experience in help desk, support, customer service, or virtual assistant–type roles
Experience:Experience in help desk, support, customer service, or virtual assistant–type roles
Skills:
Communication SkillsProblem SolvingCustomer serviceAdaptabilityTroubleshootingActive listeningTechnical support
Requirements:
Fluent English and Spanish Ability to understand multiple Spanish dialects and US accents Experience in help desk, support, customer service, or virtual assistant roles Strong client-facing communication and active listening Tech-savvy and quick to learn new restaurant or ordering software Highly empathetic, customer-centric, and patient Organized, able to juggle many small tasks and follow through Proactive mindset and comfortable working with ambiguity
Responsibilities:
Onboard restaurant clients to ordering and delivery platforms Guide clients through settings, integrations, and basic troubleshooting Provide Tier-1 help desk support and answer technical questions Conduct B2B interpretation between English and Spanish during vendor conversations Offer light customer success support Manage scheduling, follow-ups, and information organization Assist with general operational tasks Help coordinate communication between clients and vendors
