Salesforce Engagement Manager

10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership. 5+ years leading complex customer engagements or solution workstreams of 15+ team members. 5+ years of experience architecting, selling, and delivering Salesforce or AWS solutions. Deep expertise in Contact Center, Salesforce, or AWS-based solution design. Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting to C-level stakeholders. Hands-on experience designing end-to-end architectures across multiple phases of delivery. Strong understanding of the full SDLC and program governance. Experience shaping and managing cross-functional solution teams. Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, and Change Orders.

Develop, own, and manage customer relationships from a delivery perspective. Provide oversight on project teams, ensuring successful delivery. Act as a thought leader for customers, identifying areas for transformation. Participate in customer sales cycles, focusing on rapport, scope, estimates, and staffing. Smoothly transition customers from sales to project delivery. Ensure appropriate project teams are staffed and mitigate staffing risks. Drive and participate in internal initiatives for solution delivery innovation.