Director, Community Management & Player Experience

Extensive experience in community management, player engagement, or live service publishing for mobile or F2P games. Proven success scaling and transforming community ecosystems across Discord, Reddit, YouTube, Twitch, and other platforms. Experience designing and operating creator support systems. Demonstrated ability to navigate and turn around community toxicity, manage crisis communications, and build trust. Strong familiarity with tools, tone, and best practices for midcore audiences. Experience supporting game teams in release planning and player comms. Deep cross-functional experience partnering with Marketing, Growth, and Product teams. Strong grasp of PX/CS operations. Exceptional communication, stakeholder management, and influence skills. Analytical mindset with the ability to define KPIs and evaluate performance. A player-first advocate.

Unify community strategy stakeholders across multiple games. Drive organic channel growth and engagement across platforms. Evaluate, scale, and evolve creator and ambassador programs. Support product teams in rollout and release planning with communication strategies. Manage and advise on player sentiment strategy, including mitigating toxicity. Collaborate with game teams and central partners on tone, messaging, and protocols. Partner cross-functionally with Marketing, Growth, and Product teams. Provide hands-on support and strategic guidance to Community and PX teams. Support Customer Service and Player Experience leaders in defining tools and workflows. Act as a liaison between studios and central PX/CM. Define and track metrics linking community health to product performance. Influence without direct authority and build cross-functional alignment.