Player Operations Specialist

Proven track record in a customer support role, preferably within high-growth tech, crypto, or gaming environments. Familiarity with online customer support dynamics in a fast-paced, digital environment. Excellent verbal and written communication skills. Strong customer-centric mindset. Ability to thrive in a dynamic startup environment. Manage multiple priorities simultaneously.

Contribute to the evolution of customer support operations. Shape future strategy for customer support and payments. Oversee daily customer support activities. Implement and refine support processes. Implement customer-facing FAQs. Establish best practices for handling sensitive cases. Monitor and analyze transaction data for risk mitigation. Work closely with internal teams to align support initiatives.