Player Operations Specialist

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Requirements:

• Proven track record in a customer support role, preferably within high-growth tech, crypto, or gaming environments.
• Familiarity with the dynamics of online customer support in a fast-paced, digital environment.
• Excellent verbal and written communication skills, with a strong customer-centric mindset.
• Ability to thrive in a dynamic startup environment and manage multiple priorities simultaneously.

Responsibilities:

• Contribute to the evolution of Thrill’s customer support operations.
• Oversee daily customer support activities to ensure timely and effective resolution of user inquiries and issues.
• Implement and refine support processes and strategies to improve customer satisfaction and operational efficiency.
• Implement customer facing FAQ’s to empower users to be self-serve.
• Establish best practices for handling sensitive cases, including compliance-related issues.
• Monitor and analyze transaction data to proactively mitigate risks and respond to potential fraudulent activities.
• Work closely with internal teams (e.g., Payments, Product, Compliance) to align support initiatives with overall business goals.
• Ensure seamless communication across departments to address and resolve customer pain points.