Customer Experience Engineer (Community)

Comfortable representing the brand publicly and maintaining constructive interactions. Experience troubleshooting modern front-end technologies (Vite, React, Tailwind, JavaScript, HTML, CSS). Familiarity with databases, API integrations, and Chrome DevTools. Understanding of LLMs and expertise in crafting effective prompts. Ability to translate technical concepts into clear, user-friendly explanations. Fast learner who thrives in a dynamic environment. Strong problem-solving skills with a customer-first mindset. Strong verbal and written English communication skills.

Serve as a public-facing expert and ambassador for Bolt.new across social platforms. Engage with users in real time on social channels to help them troubleshoot, discover features, and celebrate wins. Troubleshoot and resolve technical issues via email and occasional video calls. Create and improve self-serve resources like docs and how-tos. Surface insights and patterns from the community to inform Product and Engineering. Collaborate with internal teams to identify emerging issues and advocate for the user.