Email Support & Inbox Management Specialist - EST Hours (Remote)
Company:ISTA Personnel Solutions
Location:South Africa, EST
Languages:English
Seniority level:Entry
Skills:
Microsoft OfficeMS OfficeCommunication SkillsAnalytical SkillsProblem SolvingAccountingAttention to detailWritten communicationComputer skillsFinanceAbility to learn
Requirements:
Excellent written and verbal communication skills. Strong reading comprehension. Exceptional logical reasoning and problem-solving abilities. Ability to analyze and categorize different types of email inquiries and act accordingly. Sound judgment and ability to apply past learning to similar new scenarios. Basic proficiency with computer systems. Comfortable navigating MS Office and Outlook. Ability to learn new systems and follow structured workflows. Fixed fiber line internet with minimum speed of 25 Mbps (upload & download) and ability to support a wired Ethernet connection is mandatory. Reliable power backup solution required to manage load shedding and power outages.
Responsibilities:
Manage a shared email inbox used by the internal team. Review incoming emails from external lending companies and route them to the correct brokers internally. Log relevant information into internal systems or databases. Loop in appropriate internal contacts to ensure follow-ups and responses.
