Customer Success Manager

Deep understanding of OpenSesame's value proposition and CSM role. Proficiency in delivering customer journey touchpoints and presentations. Ability to conduct virtual demos. Skill in account management and success planning. Experience in forecasting and closing renewals. Capability to identify upsell opportunities. Knowledge of market dynamics, customer needs, and competitive landscape. Proficiency with Salesforce.com and Gainsight.

Onboard new customers. Deliver customer journey touchpoints and presentations. Conduct virtual demos of the OpenSesame platform. Manage accounts and build success plans. Forecast and close renewals. Identify upsell opportunities. Understand market needs, trends, and competitive positioning. Establish working relationships with internal teams (Support, Curation, Sales). Maintain accurate records in Salesforce.com and Gainsight.