Customer Success Manager II - Enterprise

4 - 6+ years of direct customer management experience in Customer Success, Account Management, or a related role within a SaaS technology company. Demonstrated success managing large, complex Enterprise accounts. Strong executive-presence, communication, and relationship-building skills. Strong foundational data analysis skills. Highly organized and able to manage competing priorities. Curious, resourceful, and proactive. Enthusiastic about developer tools and modern frontend engineering workflows.

Own a high-value Enterprise book of business and build executive-level relationships. Serve as a strategic advisor for scalable adoption and best practices. Lead complex renewal cycles and develop retention strategies. Identify and close expansion opportunities. Conduct tailored business reviews and value assessments. Partner with Solutions Engineering, Sales, Product, and Engineering. Act as a senior voice of the customer to influence product roadmap. Contribute to building scalable CS processes and playbooks. Analyze customer usage and business outcomes. Create account plans for top Enterprise customers. Maintain documentation of account activity and insights. Keep customers informed of product updates.