Customer Success Manager

5+ years in enterprise Customer Success, Account Management, or Strategic Consulting roles within SaaS Deep experience with data, analytics, or BI platforms (or comparable complex technical products) Proven track record managing enterprise accounts ($100k+ ARR) Demonstrated success driving GRR, NDR, and expansion in previous roles Outstanding executive presence and communication skills (written and verbal) Ability to translate technical concepts into business value Persuasive and articulate when advocating for customer needs internally Skilled at leading difficult conversations and negotiations Experience delivering impactful QBRs and executive presentations

Serve as the primary strategic advisor and trusted partner for enterprise customers and drive AREA outcomes Develop and execute comprehensive success plans aligned to customer business objectives Build and maintain executive relationships with sponsors, champions, and economic buyers Translate business requirements into Omni use cases and value propositions Drive strategic initiatives that span across customer organizations Expand relationship footprint across lines of business to uncover new use cases Synthesize and communicate customer feedback, feature requests, and product gaps Influence product roadmap priorities by articulating customer business impact Drive internal alignment on customer escalations and strategic initiatives Identify and develop customer advocates and references Coordinate customer success stories, case studies, and testimonials Measure and communicate business value, ROI, and impact metrics Lead renewal conversations and negotiations in partnership with Sales Influence Net Dollar Retention (NDR) through strategic account growth