Change Manager
Company:Virtual Staff 365
Location:Philippines, Australian Business Hours
Languages:English
Seniority level:Middle, 2-4 years
Experience:2-4 years
Skills:
Project ManagementBusiness AnalysisProject CoordinationCross-functional Team LeadershipCommunication SkillsAgile methodologiesDocumentationCRMChange ManagementSaaS
Requirements:
2-4 years experience in change management, organizational development, or project support roles. Experience supporting technology rollout or digital transformation projects (LMS/CRM experience preferred). Strong written and verbal communication skills. Ability to create clear, user-friendly communication and guidance materials. Familiarity with change methodologies (ADKAR, PROSCI) is advantageous. Ability to work independently in a remote environment and collaborate with cross-functional teams. Experience in higher education or SaaS environments is an advantage.
Responsibilities:
Support development and delivery of change management plans for LMS and CRM projects. Assess system change impacts across teams and roles. Develop communication assets (guides, FAQs, update notices). Assist in preparing and coordinating remote training sessions. Track adoption metrics and provide insights. Work with teams to ensure changes are documented and communicated. Identify change champions, early adopters, and resistance points. Maintain communication logs, readiness updates, and feedback channels. Contribute to RAID logs and risk escalation. Support staff engagement initiatives. Assist with planning and execution of go-live readiness and post-go-live support.
