Quality Assurance Specialist - Indonesian Speaker

Minimum of 2 years in a similar Training and Quality Assurance Specialist role. Proven ability to develop and implement quality control standards. Experience in creating and delivering engaging, impactful training programs. Strong analytical skills to interpret performance data. Demonstrated ability to maintain clear, professional communication. Expertise in identifying and implementing workflow improvements. Proficiency in updating and maintaining training materials. Proficiency in English and Indonesian.

Monitor and evaluate interactions across various communication channels. Deliver constructive feedback and coaching to team members. Assess and analyze sales and retention processes. Perform audits on call records and other communication channels. Develop, track, and report quality metrics. Utilize statistical analysis tools to evaluate data. Develop and deliver training programs. Establish and maintain quality standards and performance benchmarks. Propose and implement continuous improvement initiatives.